Customer Service Dynamics Assessment
Selecting Top Performers in Customer Service & Support
Unfortunately today, a solid resume with a track record is no guarantee that a candidate will fit and perform in your unique environment. Especially as many customer support and customer service roles continue to evolve in complexity, you need to know the strengths, motivation, attributes and fit of a candidate to hire the right people… and you need a tool to develop and lead the team you have. That’s the GDI Customer Service Dynamics Assessment.
Companies today don’t need “personality assessments” to hire the right people… they need a partner that understands the on-the-job performance requirements to define how well a candidate or employee will FIT a job and perform. And, leading companies seek a partner who can help them define top performance to select, develop and lead the “right” sales organization.
What Makes the GDI Customer Service Dynamics Assessment ® Unique?
The GDI Customer Service Dynamics Assessment® is an advanced selection and developmental assessment tool that takes the uncertainty out of hiring by determining the specific attributes your position requires for success, allowing you to objectively compare candidates against role-specific performance criteria to define HOW they will perform in a position.
Unlike other assessments or “tests”, the Customer Service Dynamics Assessment® measures the drive, motivation, skills, attributes and FIT of a candidate or team member to specific performance metrics for selection or development. Once you have that kind of visibility, you’ll know which of your sales candidates have the skills, motivations, attributes and capability to succeed.
Unlike Any Other Assessment Tool…
- GDI Customer Service Dynamics Assessment was developed specifically for selection and development
- 100% accuracy in measuring sales skills, attributes, motivation and FIT
- Easy to understand and ideal for development
- Proven to reduce turnover
- Ideal sales team analysis tool to help managers define team strengths, skills, motivation or even role focus for development.
Each GDI Assessment includes a GDI Performance Plan® for development, and a no-cost consultation with the hiring manager comparing a candidate’s strengths, skills or fit to the role, helping managers select, develop and retain the “right” top performers.
What is the End Result?
The GDI Dynamics Customer Service Dynamics Assessment® arms your leadership with a comprehensive, bound report that helps them make fast, effective hiring decisions or develop the strengths, capabilities and performance of an existing team. GDI also provides no-cost consultation for each GDI Assessment to support hiring decisions. The GDI Customer Service Dynamics Assessment® report includes:
- Customer service attributes s & behavioral characteristics
- Motivation & drive to perform
- Cognitive thinking & sales focus
- Sales skill & knowledge analysis
- Role FIT & performance
- GDI recommendations for leading, developing and retaining top performers
Taking the Guesswork Out of Hiring Top Performers in Sales
GDI is a global leader in sales selection and performance with research encompassing over 3 million assessments worldwide…proving that the “right” people learn faster, are easier to lead, and perform better. The wrong hires will devastate a company, impacting sales, customer retention, profitability and future business.